– If the tip of the charger is broken, it is quite possible that the broken end may still be inside the charging port. If so, please contact firstname.lastname@example.org to bring the Chromebook to the school for additional maintenance.
Please try the following steps if there are multiple sibling in the household or you have access to another similar charger. If the charging light does not turn on, then either the charger or the Chromebook could be defective
– Try plugging the charger into another device. If the charging light goes on or you see a lightning bolt in the middle of the battery icon then the charger is good.